+46 40-691 40 00 — info@frontpac.se

Terms of sales and Delivery

1. Prices
All prices quoted are “ex works Arlöv” including packaging (but excluding pallets) if not previously agreed. Taxes and tolls may be incurred. Quotation and order acceptances apply with reservation for eventual taxes, tolls and currency fluctuations. Such increases allow for subsequent adjustments to quoted and agreed prices. The seller reserves the right to over and or under-deliver up to 10% of ordered quantity.

2. Terms of payment
Payment of deliveries should be received 30 days net from date of invoice, if not otherwise stated on the invoice. When failure to receive payment in stated time, an interest rate of 12% over discount will be charged.

3. Deliveries
The seller reserves the right to deny previously agreed deliveries, if the purchaser’s ability to pay is in question. Delivered goods should be inspected upon arrival and placed in storage with a suitable temperature and humidity. If the order, through the purchaser’s omission or negligence, cannot be fulfilled within the originally stated time, or within for the work in question, normal delivery time, the seller reserves the right for fair compensation for thereby increased costs and eventual losses.

4. Blanket purchase order
If the blanket purchase order does not comply with agreed terms or is postponed without the seller’s prior agreement, then the seller reserves the right to manufacture and invoice according to the original agreement. In such case, if the seller so demands, the purchaser shall procure and finance warehousing and maintain all handling costs. Liability for the goods is hereto transferred to the purchaser at delivery.

5. Revised order; extra labour
Costs occurred for revision of orders will be invoiced to the purchaser. Additional costs for incomplete background specifications, or changes and, or amendments occurred by request of the purchaser will warrant extra charge.

6. Deviations
Minor deviations in the materials used or negligible blemishes in print, are not deemed deviations in delivery. If unusable quantities (deviations in gluing or die cutting, transport damage or such like) do not exceed 2% of the entire order, then reclamation is not possible. The seller reserves the right to impose subcontractor’s and suppliers reservations in concern with quality tolerance.

7. Errors
The seller may not be held responsible for errors and shortcomings in the, of purchaser approved proofs, test prints, test packages and other test materials, neither can the seller be held responsible for errors and shortcomings in deliveries that pertain to proofs or specifications approved of by the purchaser. The seller cannot be held responsible for changes made verbally or by telephone. The purchaser shall within all reasonable limits ensure, by test packing, transport tests and other suitable methods, that the packaging materials used, are suitable for the products that the packaging is designed for. The seller is not responsible for damage of goods that originate once in the purchaser’s care, such as deterioration of readability in EAN codes, the sticking together of products, dehydration, rolling and such like, neither for errors that originate from the packaging process, warehousing of packed products or distribution of said products, neither for damage caused by changes in climatic conditions and other causes beyond the sellers control. The seller’s responsibility for consequences of error is restricted to damage to delivered products and does not include damage to packed goods or any other direct or indirect damage, as is storage or use of products by the purchaser or for any third party or property thereof, regardless of however the damage occurred. Shortcomings and failures in part deliveries do not precede the right to cancellation.

8. Complaints
Complaints against completed deliveries should be made in writing, immediately the problem is discovered. Returns should only be made with the seller’s prior consent. Gods are returned at the purchaser’s own risk. The seller is not liable for transport damage and lay responsibility upon the transporter and any compensatory claims should be made directly thereto.

9. Delays in delivery
War, fire, or other force majeure, strikes, actions of governments or other circumstances that cause stops in production in which the seller could neither foresee nor preclude, allow for necessary extension of delivery dates. The same applies for delays in deliveries due to delays from subcontractors and suppliers for above mentioned reasons. If the occasioned obstacle is of such a nature that it is deemed either impossible, or financially impractical to fulfill delivery, then the purchaser is liberated of the same. The seller, no matter the cause, accepts no indirect responsibility for delayed or failed deliveries, for example, retail losses or damages occurred to third parties. If the reasons for failure of delivery can be related to the above mentioned circumstances, the seller is exonerated of all liability.

10. Proprietorship
Suggestions, notes, constructions, drawings and diverse quotation documents remain the sole property of the seller and may not, without prior consent, be used by the purchaser or any third party.

11. Printing cards etc
The seller reserves the right to furnish products with printing cards and other identification embellishments to establish inconsequential rights.

12. Die cutting tools, montage and printing plates
The seller owns the right to dispose of die cutting tools, montage and printing plates if not used within 3 years.

13. Validity
Agreements that partially or totally deviate from these terms of sales and delivery, shall, to be binding, be presented in writing.

14. Conflicts
All conflicts and disagreements concerning the interpretation and application of contracts of agreement, if not otherwise agreed upon, shall be referred to Stockholm Handelskammares Skiljedomsinstitut for judgement according to the institute’s guidelines. Demands due to lack of monetary compensation can however be referred to public courts.

15. Limitation of Liability
The supplier´s total liability and level of compensation regarding claims, defected products or other liabilities is limited to the value of the delivered product concerned.

16. Storage
Packages that have not been called within the agreed time or a maximum of 6 months are invoiced immediately unless otherwise stated on the invoice. We then also reserve the right to send remaining stock. If a call-off plan has not been determined, the first call-off will be delivered after production is complete. The remaining packages are sent with an even distribution within the agreed storage time.



This privacy policy contains information about how we process your personal data as a CUSTOMER, SUPPLIER or PROSPECTUS. We recommend that you read our privacy policy carefully.

1. FrontPac AB is a personal data controller

FrontPac AB, 556498-4275, is the personal data controller responsible for the processing of your personal data.

2. What kind of data do we collect?

When entering into business relationships, we collect the following information in our systems:

  • Name
  • Email-address
  • Phone Number
  • Which company you work for
  • Job title
  • What industry you work in
  • Your company's web address

3. How do we use the data?

The data you have submitted is used for the following purposes:

  • Carry out daily correspondence such as tenders, orders, invoices.

  • Sales and marketing activities.

  • Customer service and create accessible information about our products

  • So that we can provide you with a better personalized experience and to offer product offers and other content that may interest you

4. Consent to email correspondence, direct marketing and continued communication

By accepting our processing of your personal data for the above purposes, you agree to:

  • that we process your personal data in accordance with this privacy policy
  • that we can send direct marketing material about our products to you by email
  • that we contact you by e-mail or by telephone

5. How long time is the data saved?

We only process personal data as long as it takes to fulfill the purpose of their collection, after which we delete the data.

If you have an active dialogue with us, your data is stored for 60 months from the last interaction; then we clear the data we have registered about you. An active dialogue means having interacted with FrontPac, or representatives from FrontPac AB, by telephone, by replying to e-mails, by downloading material from the website or by registering via a form during the last 60 months.

All entered personal information is linked to employment in a company that is a customer or supplier to FrontPac, we process your data in connection with customer care. For active customer relationships, we process your data until (1) you have terminated your employment with the Company, or (2) the Company no longer has an active customer relationship with us. Once a customer relationship has ended, the storage and processing of your data will be handled according to the conditions described in the two paragraphs above. If you terminate your employment with the Company, you are responsible for notifying us at the contact information provided and we will clear your data.

6. Who has access to the data?

Submitted data is available to a limited number of people within the company who work with customer and supplier relations.

7. We share certain information within the framework of third party cooperation

We do not sell your personal data to any third parties. In the event that there is an ongoing sales or customer dialogue between you, us and any of our business partners, we may share the following data about you:

  • Name
  • Email-address
  • Phone Number
  • Which company you work for

If we have registered your personal data in connection with an event that we have conducted together with an external party, we may transfer the same category of personal data listed above, as well as any answers to additional form questions and extended answers.

8. Where is the data stored?

The data is stored in FrontPac's ERP system. FrontPac maintains its physical servers or printed documents, on which your data is stored, within the EU / EEA territory. If the servers are managed by an external company, a personal data assistant agreement is signed. If we suspect a breach where your data may be affected, you will be notified and only then will the authorities be notified within 72 hours of our discovery of the breach.

9. You have the right to know what information we have about you

The new data protection regulation enters into force on 25 May 2018. You then have the right to receive a register extract of the information we have about you. You can also ask us to correct incorrect data or delete data about you. You also have the right to withdraw your consent to our processing of your personal data. If you withdraw your consent, we will delete all information we have about you. Please note that deletion of your personal data stored by us may affect the delivery of information in connection with a customer relationship, as well as potentially affecting any ongoing dialogues.

If you wish to withdraw your consent or request a record extract, correction or deletion, please contact us by a signed letter sent to the address listed under the contact details section. To access your record statement, you must send an electronic copy of a signed document with your request.

10. Contact details for FrontPac AB

FrontPac AB is the personal data controller and responsible for the processing of your personal data. If you have any questions regarding our processing or wish to contact us to exercise your rights, please see our contact details below:

FrontPac AB
Företagsvägen 28
23237 Arlöv, Sweden


Martin Enocson, CEO

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