+46 40-691 40 00 — info@frontpac.se


1. Prices

All prices quoted are “ex works Arlöv” including packaging (but excluding pallets) if not previously agreed. Taxes and tolls may be incurred. Quotation and order acceptances apply with reservation for eventual taxes, tolls and currency fluctuations. Such increases allow for subsequent adjustments to quoted and agreed prices. The seller reserves the right to over and or under-deliver up to 10% of ordered quantity.

2. Terms of payment

Payment of deliveries should be received 30 days net from date of invoice, if not otherwise stated on the invoice. When failure to receive payment in stated time, an interest rate of 1.5% per month will be charged.

3. Deliveries

The seller reserves the right to deny previously agreed deliveries, if the purchaser’s ability to pay is in question. Delivered goods should be inspected upon arrival and placed in storage with a suitable temperature and humidity. If the order, through the purchaser’s omission or negligence, cannot be fulfilled within the originally stated time, or within for the work in question, normal delivery time, the seller reserves the right for fair compensation for thereby increased costs and eventual losses.

4. Blanket purchase order

 If the blanket purchase order does not comply with agreed terms or is postponed without the seller’s prior agreement, then the seller reserves the right to manufacture and invoice according to the original agreement. In such case, if the seller so demands, the purchaser shall procure and finance warehousing and maintain all handling costs. Liability for the goods is hereto transferred to the purchaser at delivery.

5. Revised order; extra labour

Costs occurred for revision of orders will be invoiced to the purchaser. Additional costs for incomplete background specifications, or changes and, or amendments occurred by request of the purchaser will warrant extra charge.

6. Deviations

Minor deviations in the materials used or negligible blemishes in print, are not deemed deviations in delivery. If unusable quantities (deviations in gluing or die cutting, transport damage or such like) do not exceed 2% of the entire order, then reclamation is not possible. The seller reserves the right to impose subcontractor’s and suppliers reservations in concern with quality tolerance.  

7. Errors

The seller may not be held responsible for errors and shortcomings in the, of purchaser approved proofs, test prints, test packages and other test materials, neither can the seller be held responsible for errors and shortcomings in deliveries that pertain to proofs or specifications approved of by the purchaser. The seller cannot be held responsible for changes made verbally or by telephone. The purchaser shall within all reasonable limits ensure, by test packing, transport tests and other suitable methods, that the packaging materials used, are suitable for the products that the packaging is designed for. The seller is not responsible for damage of goods that originate once in the purchaser’s care, such as deterioration of readability in EAN codes, the sticking together of products, dehydration, rolling and such like, neither for errors that originate from the packaging process, warehousing of packed products or distribution of said products, neither for damage caused by changes in climatic conditions and other causes beyond the sellers control. The seller’s responsibility for consequences of error is restricted to damage to delivered products and does not include damage to packed goods or any other direct or indirect damage, as is storage or use of products by the purchaser or for any third party or property thereof, regardless of however the damage occurred. Shortcomings and failures in part deliveries do not precede the right to cancellation.

8. Complaints

Complaints against completed deliveries should be made in writing, immediately the problem is discovered. Returns should only be made with the seller’s prior consent. Gods are returned at the purchaser’s own risk. The seller is not liable for transport damage and lay responsibility upon the transporter and any compensatory claims should be made directly thereto.

9. Delays in delivery

War, fire, or other force majeure, strikes, actions of governments or other circumstances that cause stops in production in which the seller could neither foresee nor preclude, allow for necessary extension of delivery dates. The same applies for delays in deliveries due to delays from subcontractors and suppliers for above mentioned reasons. If the occasioned obstacle is of such a nature that it is deemed either impossible, or financially impractical to fulfil delivery, then the purchaser is liberated of the same. The seller, no matter the cause, accepts no indirect responsibility for delayed or failed deliveries, for example, retail losses or damages occurred to third parties. If the reasons for failure of delivery can be related to the above mentioned circumstances, the seller is exonerated of all liability.

10. Proprietorship

Suggestions, notes, constructions, drawings and diverse quotation documents remain the sole property of the seller and may not, without prior consent, be used by the purchaser or any third party.

11. Printing cards etc

The seller reserves the right to furnish products with printing cards and other identification embellishments to establish inconsequential rights.

12. Die cutting tools, montage and printing plates

The seller owns the right to dispose of die cutting tools, montage and printing plates if not used within 3 years.

13. Validity

Agreements that partially or totally deviate from these terms of sales and delivery, shall, to be binding, be presented in writing.

14. Conflicts

All conflicts and disagreements concerning the interpretation and application of contracts of agreement, if not otherwise agreed upon, shall be referred to Stockholm Handelskammares Skiljedomsinstitut for judgement according to the institute’s guidelines. Demands due to lack of monetary compensation can however be referred to public courts.

15. Limitation of Liability

The supplier´s total liability and level of compensation regarding claims, defected products or other liabilities is limited to the value of the delivered product concerned.

16. Warehousing      

Packages that have not been called off within the agreed time or a maximum of 6 month will be billed immediately, if not otherwise stated on the invoice.  We reserve the right to send the remaining stocks. If not a call-off plan has been established, then the first delivery will come after the finished production. The remaining stock will be send within the agreed stock time



This Privacy Policy contains information about how we process your personal data as CUSTOMER, SUPPLIER or PROSPECT. We advise you to read our Privacy Policy carefully.

1. FrontPac AB is the Personal Data Controller

FrontPac AB, 556498-4275, is the Personal Data Controller responsible for the processing of your personal data.

2. What type of data do we collect?

When we enter into business relationship, we gather the following information in our systems:

  • Name
  • Email address
  • Phone number
  • The company you work for
  • Job title
  • The industry you work in
  • Your company’s webpage

3. How do we use the data?

The data you have submitted is used for the following purposes:

  • Carry out daily correspondence such as tenders, orders, invoices.
  • Sales and marketing activities
  • Customer care and making available information relating to our products
  • To enable us to provide you with a better personal experience and to provide product offers and other content that may interest you

4. Consent to mail correspondence, direct marketing and continued communication

By agreeing to our processing of your personal data for the purposes stated above, you agree:

  • that we process your personal data in accordance with this Privacy Policy
  • that we may send direct marketing material regarding our products to you via email
  • that we contact you via email or by phone

5. For how long is the data kept?

We only process personal data for as long as it takes to fulfil the purpose of their collection, after which we delete the data.

If you have an active dialog with us, your data is stored for 60 months from the latest interaction; then we clear the data we have registered about you. An active dialog means having interacted with FrontPac, or representatives from FrontPac AB, via phone, by responding to emails, by downloading material from the website or by registering via a form, during the last 60 months.

All personal data entered is linked to an employment in a company that is customer or supplier to FrontPac, we process your data in the context of customer care. For active customer relationships, we process your data until (1) you have terminated your employment with the company, or (2) the company no longer have an active customer relationship with us. Once a customer relationship has ceased, the storing and processing of your data will be handled according to the terms as described in the two paragraphs above. If you terminate your employment with the company, you are responsible for notifying us at the specified contact details, and we will clear your data.

6. Who can access the data?

Submitted data is available to a limited number of people within the company and who work with customer and supplier relations.

7. We share certain data within the context of third party cooperation

We do not sell your personal data to any third party. In the event there is an ongoing sales or customer dialog between you, us, and any of our business partners, we may share the following data about you:

  • Name
  • Email address
  • Phone number
  • The company you are working for

If we have registered your personal data in connection with an event we have conducted together with an external party, we may pass over the same category of personal data as stated above, as well as any potential responses to additional form questions and extended responses.

8. Where is the data stored?

The data is stored on FrontPac’s ERP system. FrontPac keeps its physical servers or printed documents, on which your data is stored, inside the EU/EES territory. If the servers are handled by an external company a Personal data assistant agreement is signed. If we should suspect a breach where your data can be affected you will be notified first thereafter the authorities will be notified within 72 hours after we found the breach. 

9. You are entitled to know what data we have about you

The new data protection regulation comes into force on May 25, 2018. You are then entitled to receive a registry extract on the data we have about you. You may also request us to correct incorrect data or delete data about you. You are also entitled to withdraw your consent to our processing of your personal data. If you withdraw your consent, we will delete all data we have about you. Please note that deletion of your personal data stored by us may impact the delivery of information in the context of a customer relationship, as well as potentially impact any ongoing dialogues.

If you wish to withdraw your consent, or request a registry extract, correction or deletion, please contact us with a signed letter sent to the address provided under the contact details section. To access your registry extract, you need to send an electronic copy of a signed document with your request.

10. Contact details to FrontPac AB

FrontPac AB is the Personal Data Controller and responsible for the processing of your personal data. If you have questions regarding our processing or wish to get in touch with us to exercise your rights, please find our contact details below:

FrontPac AB
Företagsvägen 28
23237 Arlöv, Sverige



Martin Enocson, Managing Director

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